Terms & Conditions

Last updated 28 Feb 2024

We are Akylo Healthcare Private Limited (‘Company’, ‘we’, ‘us’, or ‘our’).

We operate the website https://www.akylohealthcare.com (the ‘Site’), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms’) (collectively, the ‘Services’).

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you’), and Akylo Healthcare private limited, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.


  1. General
  2. Accuracy of Information
  3. Purchases and Payment
  4. Intellectual Property Rights
  5. Third-Party Links
  6. Return Policy
  7. Privacy Policy
  8. Prohibited Activities
  9. Term and Termination
  10. Guidelines for Reviews
  11. Modifications and Interruptions
  12. Limitations of Liability
  13. Disclaimer of Warranties
  14. Indemnification
  15. Severability
  16. Governing Law
  17. Dispute Resolution
  18. Contact Us


The Services are intended for users who are at least 18 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you are recommended to have your parent or guardian read and agree to these Legal Terms prior to you using the Services.


Our goal while discussing our items on the Site is to provide the most accurate information possible. On the other hand, we do not guarantee that the product descriptions, colours, information, or other content available on the website are accurate, full, dependable, current, or error-free, unless it is implied by applicable law.

It’s possible that the quality of any goods or services, data, or other materials you buy or get through the Site might not live up to your expectations.


You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We can change prices at any time without any prior notice. All payments shall be in INR.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

To handle payments made on the Site, the Site employs the services of a third-party payment processing company. The payment processing provider(s) has/have control over the terms and conditions of usage, which you must abide by in order to use the payment gateway. As a result, the Website Provider does not guarantee and will not be held responsible for to make timely transfers of said services or the transfer of funds made possible by said services. You acknowledge and understand that the payment gateway services made available through the Site are owned, controlled, and provided by the payment processing provider(s).


We own or hold licenses for all intellectual property rights in our Services, encompassing source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the ‘Content’), as well as the associated trademarks, service marks, and logos (the ‘Marks’). Protected by copyright and trademark laws globally, the Content and Marks are provided ‘AS IS’ for personal, non-commercial use. You are granted a non-exclusive, non-transferable license to access and download portions of the Content for personal, non-commercial use, subject to compliance with these Legal Terms. Any unauthorized use without our express written permission is prohibited, and we reserve all rights not explicitly granted.


Components from third parties may be included in some of the products, services, and data that are made available via our service.

This website may contain third-party links that take you to unaffiliated third-party websites. We do not guarantee or assume any duty or obligation for any third-party materials or websites, or for any other third-party materials, products, or services. We are also not in charge of inspecting or assessing the content or correctness.

When you buy or utilize products, services, resources, material, or engage in any other transactions through any third-party website, you assume all risk and liability. Before you enter into any transactions, please carefully check and ensure that you understand the third-party’s policies and practices.

Questions, claims, concerns, or complaints about products from third parties should be addressed to the third party.


Please review our Return Policy posted on our website prior to making any purchases.


Please review our privacy policy on our website so that you can understand our privacy practices.


Unauthorized Access: Attempting to access areas of the website for which you do not have proper authorization.

Data Manipulation: Unauthorized modification, deletion, or manipulation of any data or content on the website.

Malicious Software: Uploading, transmitting, or distributing any software or code designed to harm, interrupt, or limit the functionality of the website.

Misuse of User Accounts: Creating multiple accounts without proper authorization or attempting to impersonate another user.

Fraudulent Activities: Engaging in fraudulent transactions or any deceptive practices on the website.

Violation of Community Guidelines: Breaching established community guidelines, which include but are not limited to rules regarding respectful communication and appropriate behaviour.

Spam and Unsolicited Communication: Sending spam, unsolicited messages, or engaging in any form of disruptive communication.

Illegal Content: The prohibition on hosting, displaying, or sharing illegal content encompasses any material that is in direct violation of local, state, or federal laws. This includes content that promotes or incites illegal activities, such as drug abuse or terrorism, and material that infringes upon intellectual property rights. Additionally, the restriction extends to content involving child exploitation or harm towards minors, as well as any material that fosters hate speech. Users are strictly forbidden from contributing, promoting, or engaging in any activity on the website that falls within these illegal or unethical parameters.

Violation of Privacy: Unauthorized collection or dissemination of personal information without consent.

Harassment and Threats: Engaging in harassing behaviour, threats, or any form of communication intended to intimidate or harm others.

Abuse of Reviews and Ratings: Manipulating reviews, ratings, or any feedback system on the website.

Unauthorized Commercial Activities: Conducting unauthorized commercial activities on the platform without proper approval.

Disruption of Services: Deliberate actions that disrupt the availability or performance of the website and its services.

Violation of Intellectual Property Rights: Infringement of patents, trademarks, copyrights, or any other proprietary rights.

Prohibited Products and Services: Selling or promoting products or services explicitly prohibited by your website’s policies or applicable laws.


These Legal Terms shall remain in full force and effect while you use the Services. Without limiting any other provision of these legal terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the services (including blocking certain IP addresses) to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these legal terms or of any applicable law or regulation. We may terminate your use or participation in the services or delete your account and any content or information that you posted at any time, without warning, in our sole discretion.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.


You can leave reviews on our platform, but please adhere to the following guidelines: (1) provide firsthand experience, (2) avoid offensive language, (3) refrain from discriminatory references, (4) do not mention illegal activities, (5) avoid affiliation with competitors for negative reviews, (6) refrain from making legal conclusions, (7) avoid false or misleading statements, and (8) do not organize campaigns for reviews. We hold the right to accept, reject, or remove reviews at our discretion. We are not obligated to screen or delete reviews, and they do not necessarily reflect our opinions. We are not liable for reviews or any resulting claims. By posting a review, you grant us the right to reproduce, modify, and distribute the content.


We can change, modify, or remove Services content at our discretion without notice, and we are not obligated to update information or maintain continuous availability. We may modify or discontinue Services without notice, and we won’t be liable for any resulting changes, suspensions, or discontinuations. We can’t guarantee constant availability due to potential technical issues or maintenance, and we’re not liable for any loss or inconvenience during downtime. These terms don’t obligate us to support Services or provide updates.


We, along with our directors, employees, and agents, will not be responsible for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages that may arise from your use of the services. This includes lost profit, revenue, or data. Even if we have been informed of the potential for such damages, we won’t be held liable.


You understand that many items offered on the Site are handmade and few others of them are being imported, all with the goal of encouraging a zero-waste lifestyle without sacrificing quality. You therefore specifically agree that there may be variations in the products as a result of many circumstances, such as availability of the raw material, climate conditions, geographical location, market demands and trends.

The services are provided as-is and on an as-available basis. Your use of the services is at your sole risk. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. We make no representations about the accuracy or completeness of the content and assume no liability for errors, personal injury, unauthorized access, interruptions, bugs, or any loss or damage. Use caution and judgment when purchasing products or services through any medium.


You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.


If any part of the Terms and Conditions be deemed invalid or unenforceable, whether in its entirety or in part, such invalidity or unenforceability will apply solely to that specific provision or part thereof. The outcome of that provision and all other provisions within these Terms and Conditions will remain fully valid and enforceable.


These Legal Terms shall be governed by and defined following the laws of India. Akylo Healthcare Private Limited and yourself irrevocably consent that the courts of India shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.


You agree to irrevocably submit all disputes related to these Legal Terms or the legal relationship established by these Legal Terms to the jurisdiction of the India courts. Akylo Healthcare private limited shall also maintain the right to bring proceedings as to the substance of the matter in the courts of the country where you reside or, if these Legal Terms are entered into in the course of your trade or profession, the state of your principal place of business.


In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at akylohealthcare@gmail.com We will revert back to any complaints or grievances raised within 15 days from the time it is brought to our attention.

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